Policies
PRIVACY POLICY
Last Updated: August 1, 2024
Thank you for visiting Flemingstoke. We are committed to protecting your privacy and ensuring a secure online shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at Flemingstoke.com, or make a purchase from our store.
1. Information We Collect
a. Personal Information:
- When You Make a Purchase: We collect personal information such as your name, email address, shipping address, billing address, and payment information.
- When You Create an Account: We collect information to create your account, including your name, email address, and password. Please note Flemingstoke cannot see your password at any time.
- When You Contact Us: We collect information you provide when you contact us, such as your name, email address, and message content.
b. Non-Personal Information:
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect non-personal information about your browsing behavior, preferences, and usage patterns. This includes IP addresses, browser types, and pages visited.
2. How We Use Your Information
a. To Process Transactions:
- We use your personal information to process and fulfill your orders, including sending you order confirmations, shipping notifications, and customer service communications.
b. To Improve Our Services:
- We analyze non-personal information to enhance our website, improve user experience, and optimize marketing efforts.
c. To Communicate with You:
- We may use your email address to send you updates, promotional offers, and newsletters. You can opt-out of receiving these communications at any time by following the unsubscribe instructions provided in each email.
d. To Comply with Legal Obligations:
- We may use or disclose your information as required by law, or to respond to legal processes, enforce our policies, or protect our rights and the rights of others.
3. How We Share Your Information
a. Third-Party Service Providers:
- We may share your personal information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and performing other business functions. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
b. Legal Requirements:
- We may disclose your information if required to do so by law, or in response to lawful requests and legal processes.
c. Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.
4. Data Security
a. Measures We Take:
- We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption technology for payment transactions.
b. Limitations:
- While we strive to protect your information, no data transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information.
5. Your Rights and Choices
a. Access and Correction:
- You have the right to access and correct your personal information. You can update your information through your account settings or by contacting us.
b. Opt-Out:
- You can opt-out of receiving marketing emails by following the unsubscribe instructions in those emails. However, you may still receive transactional communications related to your orders, or any communication required by law.
c. Do Not Track:
- Our website does not currently respond to “Do Not Track” signals.
6. Children’s Privacy
- Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
- If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@flemingstoke.com
Address: 772 Newton Way, Costa Mesa, CA 92627, USA
Thank you for trusting Flemingstoke. We value your privacy and are committed to safeguarding your personal information.
SHIPPING POLICY
Free Shipping for Continental USA: We are pleased to offer free economy shipping on all orders within the continental United States. Orders typically ship within 3 business days, and delivery times vary depending on your location. You will receive a tracking number once your order has been dispatched. By default, economy shipping will be used. If you require a faster shipping option, please contact us, and we’ll happily accommodate you. You will be responsible for the increased shipping and handling fee.
Shipping for Customers Outside the Continental USA: For customers located outside the continental United States, including Alaska and Hawaii, we will contact you with a shipping quote once your order is placed. Please note that shipping costs for these locations will be calculated based on your specific address and the size/weight of your order.
International Shipping: We are happy to ship internationally. Once you place your order, we will reach out to you with a shipping quote. Shipping costs will be determined based on your delivery address and the weight/dimensions of your order. Any applicable customs duties, taxes, or fees are the responsibility of the customer. We do NOT ship items to sanctioned, restricted or high-risk countries.
Order Processing Time: Orders are typically processed within 3 business days, excluding weekends and holidays. Please allow additional time for shipping based on your location. If you require your order faster, pickup at our store in Costa Mesa, California is an option, or please contact us with your order details via email, and we’ll get you express shipping quotes ASAP. Please note you will be responsible for the increase in shipping and handling fees.
Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment online.
Delivery: Your order is considered "Delivered" when the shipping provider updates their system to such status. It is the customer's responsiblity to ensure the delivery driver can leave packages in a safe location. This includes handling of packages by staff at PO Box locations. Any issues with lost packages after delivery are out of our control, and the customer will have to work with the shipping provider and/or local authorities to resolve such issues.
Shipping by customer carrier: If the customer wishes to ship items by means of a carrier of their own choice, we're happy to accomodate you. Please contact us right after placing the order. Flemingstoke will take care of the packaging, and send the dimensions and weight to the customer, so the customer can generate the shipping label and transport documents (import / export). The customer is responsible for the shipping costs and any other fees related to the delivery (e.g. import duties, value added tax, customs fees, etc).
Free Shipping for Continental USA: We are pleased to offer free economy shipping on all orders within the continental United States. Orders typically ship within 3 business days, and delivery times vary depending on your location. You will receive a tracking number once your order has been dispatched. By default, economy shipping will be used. If you require a faster shipping option, please contact us, and we’ll happily accommodate you. You will be responsible for the increased shipping and handling fee.
Shipping for Customers Outside the Continental USA: For customers located outside the continental United States, including Alaska and Hawaii, we will contact you with a shipping quote once your order is placed. Please note that shipping costs for these locations will be calculated based on your specific address and the size/weight of your order.
International Shipping: We are happy to ship internationally. Once you place your order, we will reach out to you with a shipping quote. Shipping costs will be determined based on your delivery address and the weight/dimensions of your order. Any applicable customs duties, taxes, or fees are the responsibility of the customer. We do NOT ship items to sanctioned, restricted or high-risk countries.
Order Processing Time: Orders are typically processed within 3 business days, excluding weekends and holidays. Please allow additional time for shipping based on your location. If you require your order faster, pickup at our store in Costa Mesa, California is an option, or please contact us with your order details via email, and we’ll get you express shipping quotes ASAP. Please note you will be responsible for the increase in shipping and handling fees.
Tracking Your Order: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment online.
Delivery: Your order is considered "Delivered" when the shipping provider updates their system to such status. It is the customer's responsiblity to ensure the delivery driver can leave packages in a safe location. This includes handling of packages by staff at PO Box locations. Any issues with lost packages after delivery are out of our control, and the customer will have to work with the shipping provider and/or local authorities to resolve such issues.
Shipping by customer carrier: If the customer wishes to ship items by means of a carrier of their own choice, we're happy to accomodate you. Please contact us right after placing the order. Flemingstoke will take care of the packaging, and send the dimensions and weight to the customer, so the customer can generate the shipping label and transport documents (import / export). The customer is responsible for the shipping costs and any other fees related to the delivery (e.g. import duties, value added tax, customs fees, etc).
RETURN POLICY
Eligibility for Returns: We accept returns for items that are in their original condition if initiated within 3 calendar days of receipt, the day of delivery of the package sent by Flemingstoke counting as the first day. To be eligible for a return, items must be unused, unwashed, and in their original packaging. See also “Non-Returnable Items”, below. You must deliver the return package within the carrier network within 2 business days after the return was approved by Flemingstoke, and report the tracking code for that package to Flemingstoke.
How to Initiate a Return: To initiate a return, please contact our customer service team at info@flemingstoke.com. We will provide you with instructions on how to return your item.
Return Shipping Costs: For returns within the continental USA, return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g. incorrect item) or the item was damaged by the shipping carrier. For returns from outside the continental USA and international orders, the customer is responsible for all return shipping costs and any associated duties or taxes, unless the return is due to a mistake on our part (e.g. incorrect item) or the item was damaged by the shipping carrier.
Refunds: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5 business days for us to process the return, and to issue the refund to your account. Please account for any delays by your financial institution in updating your account. Typically, refunds appear within about 15-30 calendar days.
Restocking Fee: Items being returned for reasons outside of a fault on the part of Flemingstoke (e.g. incorrect item sent) or damage by the shipping carrier, are subject to a 25% restocking fee.
Non-Returnable Items: Certain items are non-returnable, including but not limited to any items sourced on your request, items listed as “Final Sale” or “Sale” items.
Contact Us: If you have any questions about our shipping or return policies, please reach out to our customer service team at info@flemingstoke.com.
How to Initiate a Return: To initiate a return, please contact our customer service team at info@flemingstoke.com. We will provide you with instructions on how to return your item.
Return Shipping Costs: For returns within the continental USA, return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g. incorrect item) or the item was damaged by the shipping carrier. For returns from outside the continental USA and international orders, the customer is responsible for all return shipping costs and any associated duties or taxes, unless the return is due to a mistake on our part (e.g. incorrect item) or the item was damaged by the shipping carrier.
Refunds: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5 business days for us to process the return, and to issue the refund to your account. Please account for any delays by your financial institution in updating your account. Typically, refunds appear within about 15-30 calendar days.
Restocking Fee: Items being returned for reasons outside of a fault on the part of Flemingstoke (e.g. incorrect item sent) or damage by the shipping carrier, are subject to a 25% restocking fee.
Non-Returnable Items: Certain items are non-returnable, including but not limited to any items sourced on your request, items listed as “Final Sale” or “Sale” items.
Contact Us: If you have any questions about our shipping or return policies, please reach out to our customer service team at info@flemingstoke.com.